At Snow Way Logistics Pvt. Ltd., we are committed to protecting the privacy of all individuals who interact with our services, website, and technology platforms. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our cold-chain logistics operations.

We comply with the applicable laws and regulations under the Information Technology Act, 2000 (India), and uphold transparency in our data practices.

1. Information We Collect

We collect information that helps us deliver and improve our services. This includes:

• Personal Information: When you fill out forms on our website (such as “Get a Quote”, “Track Shipment”, or “Careers”), we may collect your name, email, phone number, company name, job title, and other contact details.
• Shipment & Operational Data: Details like shipment contents, pickup and delivery locations, order history, and preferred service preferences may be recorded during service engagement.
• Vehicle Tracking & Sensor Data: We use GPS-enabled vehicles and IoT temperature monitoring. We may collect real-time tracking data, temperature logs, vehicle status, and trip histories to ensure transparency and safety of shipments.
• Device & Website Usage Data: When you visit our website, we may gather your IP address, browser type, pages visited, device information, and cookies to enhance your experience.
• Communication Records: Any emails, queries, chats, or customer support tickets may be stored for quality assurance and client service purposes.

2. How We Use Your Information

We use your information for the following purposes:

• To process shipment requests and provide our logistics services
• To track and monitor cold-chain transportation in real time
• To send notifications, shipment updates, and temperature alerts
• To improve our operations through analytics and performance insights
• To respond to your inquiries and offer customer support
• To manage invoicing, billing, and regulatory compliance
• To send promotional updates or newsletters (only if you opt in)
• To ensure platform security, fraud prevention, and safety

3. Data Sharing & Disclosure

Snow Way Logistics Pvt. Ltd. does not sell, share, or transfer your personal information to any third party, including vendors, logistics partners, or external agencies.

All data collected is strictly used for internal operational purposes only. We maintain full control over your information and do not engage in any form of commercial data exchange or unauthorized disclosure.

4. Data Security

We employ stringent security practices to protect your data. This includes:

• Encrypted transmission (HTTPS) of all web data
• Secure storage of sensitive shipment and customer data
• Limited access to personal information within our teams
• Regular audits and updates to protect against vulnerabilities

While no system is completely immune to risk, we take every reasonable measure to ensure that your data is handled safely and securely.

5. Cookies & Tracking Technologies

Our website uses cookies and related technologies to enhance usability, remember preferences, and analyze site performance. These may help us understand traffic patterns and improve user experiences.

You may adjust your browser settings to restrict or block cookies, but doing so may affect the functionality of certain website features.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. This includes maintaining records for compliance, dispute resolution, and service improvement. Data is securely deleted or anonymized once no longer needed.

7. Contact Us

For any privacy-related concerns, access requests, or feedback, please reach out to:

info@snowway.in | 022 4825 2929